COVID-19 Notice to Customers

Quick Quote Service Prices

March 20, 2020

As national and global concern about the current COVID-19 (coronavirus) outbreak grows, the team at Records Management Center & Shredding On Site are doing our best to keep everyone healthy and safe in the workplace while also minimizing disruptions to day-to-day service and operations. We take the health of our professional staff and valued customers seriously. It is our main goal to limit the spread of COVID-19 and our business policies and practices will change while COVID-19 is still a concern. By implementing our COVID-19 Response Plan, we are doing everything necessary to protect the health of our employees and their families as well as the customers we continue to serve.

  • We will continue to provide customers with secure destruction, records & data storage, file deliveries, and document scanning services as long as we are safely able to do so.
  • We are staying up to date with CDC guidelines and best practices for preventing the spread of COVID-19.
  • We will make every effort to maintain distance from others at all times – we will politely decline handshakes and, instead, give a friendly wave.
  • In order to limit the exchange of handheld devices and shared paperwork, you will not be required to sign documentation at time of service. We will provide work order confirmation by email.
  • We will wash our hands and use sanitizer frequently.
  • When needed we will wear latex/nitrile gloves while servicing customers.
  • We will utilize disinfecting wipes to clean high frequency touch points, such as shredding container handles and door knobs, during each service.
  • We have asked staff to stay home and self-quarantine at first sign of any symptoms or illness.
  • We will no longer allow customer drop offs to our facilities until further notice.

The security and integrity of the information clients rely on us to protect and manage will continue to be a top priority. The usual high standard of care Records Management Center & Shredding On Site provides in that regard will remain unchanged.

Records Management Center & Shredding On Site are committed to doing our best to keep our team and valued customers safe, so these policies will continue to be updated and develop in accordance with the situation. The well-being of our customers and employees will remain at the center of our planning and decision making.

If you have any questions or concerns about your upcoming service, please do not hesitate to call us at 207-990-4636 or email admin@rmcmaine.com. At your request and convenience, we will reschedule, suspend, or otherwise modify service stops without delay.

Records storage customers: If you require access to a file in off-site storage, please note that we can scan and securely transfer digital copies in lieu of hard copy delivery. Just ask for Scan On Demand when requesting a file. We remain available to you 24/7.

Records Management Center & Shredding On Site want to thank you for your support and understanding during this difficult time.

 

Sincerely,

Ryan Lynch
Vice President

 

(We will continue to update our best practices and guidelines for preventing the spread of COVID-19 as needed.)

UPDATES:

Updated March 24, 2020

*SECURITY IS NEVER NON-ESSENTIAL
Governments across the globe are aware and worried that organizations will lose sight of their broader legal and ethical obligations under the stresses of the outbreak. Compliance with privacy laws, data protection regulations, and records retention obligations would be put at risk if such services were unavailable. In the end, that is why those services are so clearly essential, and it is why i-SIGMA members choose to continue service at this critical time.